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th
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E Vidhyut Seva
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MGVCL Tariff Petition No. 2167 of 2022
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(0265) 2310583-86
info.mgvcl@gebmail.com
Sardar Patel Vidyut Bhavan
Race Course, Vadodara-390 007
Home
About Us
MGVCL Incorporation
Company Profile
Board Of Directors
Key Officials
Organization Setup
19
th
AGM Notice
Roster Vigilance Cell
Corporate Social Responsibility (CSR)
Corporate Social Responsibility (CSR) Policy
CSR Projects
CSR Committee
Terms of Appointment of Independent Director
Vigil Mechanism Policy
E Vidhyut Seva
Consumer Services
Consumer Corner
Additional Surcharge Data section
Service Showcase
Informations
Latest Technology
Solar RoofTop
Other Solar Schemes
MGVCL Tariff Petition No. 2167 of 2022
GERC Regulations
Right to Information
GERC Chairperson
Innovations
Suppliers
Tenders
Career
Financial-Report
Contact Us
Gallery
Vij Seva Kendra
Privacy Policy
Links
Informations
Home
Consumer Links
Informations
Trouble Call Center
The trouble call center to provide better service to customers by leveraging the GIS data. Salient features of Trouble call center. Dialing with multiple lines and Interactive Voice Response System (IVRS) to ensure the calls are properly registered and attended Decision support system to identify the probable cause for loss of power supply by analysis of the calls received. Dispatching of crew to attend the fault considering the expertise of the crew, its availability and mobility Monitoring identification of fault, detection of the fault, fault isolation and restoration of power supply
24 X 7: Customer care centre for best services
Madhya Gujarat Vij Company Limited is a leading power distribution company in Gujarat, which distributes electricity in the central area of Gujarat. And mission is to provide uninterrupted supply. To offer best services to valuable customers, we are providing 24 hour customer care centre working for 365 days. Following services which we are rendering to customers:
Handling individual power complaint
Restoring power supply after repairing major faults
Preventive maintenance is an important pro-active measure
Maintaining electric network from consumer to substation
Providing emergency service in monsoon season
Providing services to resolve no-power complaints in area / society
Emergency maintenance during burning of jumper, snapping of conductor, tree falling etc.
Open Access Draft Documents
ISO Certificate
Legal
(SOP) & RIM
Sagar Khedu Sarvangi Vikas Yojana
Suggestions / views on draft format & agreemnet for Open Access as per GERC Notification No.3 of 2011 may be sent to RA&C department MGVCL on email address
acerc.mgvcl@gebmail.com
and
segerc1.mgvcl@gebmail.com
The following are Open Access draft Documents
Agreement for Connectivity to the Grid
Procedure for making application for grant of connectivity with Distribution Network
Agreement for Operation and Maintenance of Distribution Line
ISO Certificate 9001:2008
In the year 2007 MGVCL was accredited with ISO 9001:2000 certification.
Subsequent to the revision in the ISO 9001 standard, in the year 2009 MGVCL is now ISO 9001:2008 certified company.
MGVCL was the first government owned distribution company in the country to be ISO certified.
The Electricity Act 2003
The Electricity (Amendment) Act 2007
National Electricity Policy
Regulation Notified by GERC
Gujarat Electricity Act