CONSUMER GRIEVANCES REDRESSAL FORUM

(CGRF)

What is the Consumer Grievances Redressal Forum (CGRF)?  

Who can approach the Redressal Forum ?  

How to approach the Forum ?  

The complaint to the Forum can be sent through any written mode (Letter/Fax/Email etc). There is no prescribed format for the same.

The Forum will provide the complainant an acknowledgement for the complaint made immediately if complaint is made in person and within two working days of the receipt of complaint if made through post/email/fax/contact centres.

The Forum shall provide time frames for redressal of grievance subject to the maximum time frame of 45 days from the date of receipt of the grievance.

Member of Consumer Grievances Redressal Forum

Sr. No. Name & Designation Work Experience Designation in Forum
1.

Shri P J Patel, Retd Chief Engineer UGVCL Mehsana (M) 99252 12738

36 years in Distribution & Generation Chairperson
2. Shri A.G. Shah, ACE (RA&C) MGVCL (M) 99252 08381

35 years in Distribution, Generation & Transmission

Technical Member
3. Ms Harsha S Chauhan, Advocate (M) 99258 39099 22 years as Advocate & 6 years in CDRF Independent Member
4. Shri T.C. Choksi, S E(RA&C and Convener CGRF) MGVCL (M) 9879202415 Convener

CGRF Orders

Statement showing the details of complaints received, redressed & pending as on 31.03.2014

QUATERWISE CGRF COMPLAINTS YEAR 2012-13

 

WHERE TO APPROACH FORUM ?

The Forum has started its activities at the following address.

 

Chairperson

Technical Member (MGVCL)

Independent Member

Shri P.J. Patel

Chairperson

Consumer Grievances Redressal Forum

C/o Madhya Gujarat Vij Company Ltd.

5th floor, Sardar Patel Vidyut Bhavan,

Racecourse, Vadodara 390 007

Mobile- 99252 12738

Fax No.0265-2340692

 

Shri A.G. Shah

Technical Member (MGVCL)

Consumer Grievances Redressal Forum

C/o Madhya Gujarat Vij Company Limited

5th floor, Sardar Patel Vidyut Bhavan,

Racecourse, Vadodara 390 007

Mobile- 99252 08381

0265 - 2330 635 (O)

PBX Phone No.0265-2310 582 to 86 (Extn 3524)

Fax No.0265-2340692

E-mail – acerc.mgvcl@gebmail.com

Ms Harsha S. Chauhan

Independent Member

Consumer Grievances Redressal Forum

C/o Madhya Gujarat Vij Company Limited

5th floor, Sardar Patel Vidyut Bhavan,

Racecourse, Vadodara 390 007

Mobile- 99258 39099

 To facilitate consumer, we have established areawise Complaint Centres as stated hereunder. The consumer of the concerned area can lodge their complain first to our Deputy Engineer (O&M) s/dn of local area and as well as below mentioned offices, if complaint is non-redressed then consumer can approach the Forum constituted by MGVCL at Corporate Office, Racecourse, Vadodara 390007.

Sr No.

Area

Name of the Office

1

Area of Vadodara & Chhotaudepur District excluding Vadodara City area

Superintending Engineer (O&M) MGVCL,Circle office, 132 KV s/s Gotri Road,Vadodara

--Phone No.0265 - 5531102 / 103

--Fax No.0265 - 2313164

--Email - barodaom@gebmail.com

2

Area of Vadodara City

Superintending Engineer (O&M) MGVCL, City Circle office,Navlakhi Compound, Jail Road, Vadodara

--Phone No.0265 - 2426121-2436133

--Fax No.0265 - 2420613

--Email - barodacity@gebmail.com

3

Area of Anand District

Superintending Engineer (O&M) MGVCL, Circle office, 132KV s/s (GODMA) Lambhvel Road, Anand

--Phone No.02692 - 247366

--Fax No.02692 - 247636

--Email - anandom@gebmail.com

4
Area of Kheda District & Balasinor Taluka of Mahisagar District.

Superintending Engineer (O&M) MGVCL, Circle office, 3rd floor, Nagar Palika Bhavan,

Nadiad - 387 001

--Phone No.0268 - 2562204

--Fax No.0268 - 2562299

--Email - senadiad.mgvcl@gebmail.com

5

Area of Panchmahal, Dahod & Mahisagar District except Balasinor Taluka

Superintending Engineer (O&M) MGVCL,

Circle office, Old Power House,

Bhuravav, Godhra

--Phone No.02672 - 573105 / 2436133

--Fax No.02672 - 262927

--Email - godharaom@gebmail.com

Electricity Ombudsman:

If the Consumer/Complainant is aggrieved by the order or non-redressal of the Grievance by the Forum(s) within the period specified, such aggrieved Consumer/Complainant may make a representation to the Ombudsman within a period of thirty (30) days from the date of the final order of the Forum; or the expiry of the period specified for redressal.

Electricity Ombudsman:

Barrack No. 3,
Polytechnic,
Ambawadi,
Ahmedabad- 380015,
Phone: 91 - 79 - 26302689

Email :  ombudsman@gercin.org