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Forum for Grievances (C.G.R.F)

Redressal Forum is a body independent of the distribution Licensee, set up to resolve consumer disputes/grievances. The Forum has been established in compliance with the provisions of Section 42(5) of the Electricity Act, 2003 and Notification No.11 of 2005 "Establishment of Forum for Redressal of Grievances of Consumers Regulations" (the "Forum") issued by the Hon'ble Gujarat Electricity Regulatory Commission under the said Act.
  • Any complainant can approach the forum in case the Licensee fails to register the complaint or resolve the complaint in a satisfactory manner as prescribed in the Standards of Performance defined by the Hon'ble GERC.
  • The Consumer shall not be entitled to approach the Forum in the following cases:-
    • In cases where proceedings in respect of the same matter and between the same Complainant and the Licensee, are pending before any court, tribunal, arbitrator or any other authority, or a decree or award or a final order has already been passed by any such court, tribunal, arbitrator or authority; and
    • In cases which fall under the Sections 126, 127, 135 to 139, 152 and 161 of the Electricity Act, 2003.
    • In cases where the Complaint/Grievance has been registered two years after the date on which the cause of action has arisen. Complaints/Grievances which are:
      a) frivolous, vexatious, malafide;
      b) without any sufficient cause;
      c) there is no prima facie loss or damage or inconvenience caused to the Complainant.
  • The complaint to the Forum can be sent through any written mode (Letter/Fax/Email etc). There is no prescribed format for the same. The Forum will provide the complainant an acknowledgement for the complaint made immediately if complaint is made in person and within two working days of the receipt of complaint if made through post/email/fax/contact centres. The Forum shall provide time frames for redressal of grievance subject to the maximum time frame of 45 days from the date of receipt of the grievance.
  • MGVCL has formed Complaints Redressal Committees (CRC) at Sub-division / Circle Offices and holds the meetings on 10th / 20th of every month at Sub-division / Circle Level respectively.
  • As mentioned above, if the Consumer/Complainant is not satisfied with the Redressal of the Complaint (including dismissal) even after taking up the issue at the level of sub-division head / circle head, as provided for in the Standards of Performance, the Consumer may approach to the Redressal Forum at Corporate Office of MGVCL at Vadodara.
  • This will facilitate the Consumers to redress their grievances / complaints at local level i.e. Sub-Division Level / Circle Level.
MGVCL has constituted 3-tier system for redressal of consumer grievances prescribed as follows:
Sub-divisional Level Complaint Redressal Committee [CRC]:
The consumer shall register grievance before concerned Sub-Division Level Complaint Redressal Committee [CRC] on 10 th of every month between 3.00 PM to 5.00 PM. Sub-divisional Level CRC shall hear and decide the complaint within the prescribed time limit and dispose of the complaint within a month.
Circle Level Complaint Redressal Committee [CRC]:
The consumer shall also register grievances before circle level Complaint Redressal Committee on 20th of every month between 3.00 PM to 5.00 PM. Circle Level CRC shall hear and decide the complaint within the prescribed time limit and dispose of the complaint within a month.
Corporate Level Consumer Grievances Redressal Forum [CGRF]:
If even after approaching Sub-divisional level and Circle level CRC, the grievances is not resolved then Corporate level CGRF shall hear and decide the complaint within the prescribed time limit and dispose of the complaint
The structure of the CRC/Forum at Corporate Office Level / Circle Office Level/ Division Office level consists of three members as under:
Sr.No. Name Of Office Member of CRC/CGRF Coordinator
1 Corporate Office (CGRF) 1. Mrs. Mala Y. Shah
Chairperson, CGRF
2. Mr. M. T. Sangada, (ACE (RA&C))
Technical Member, CGRF
3. Mr. A. G. Shaikh
Independent Member, CGR
4. Mr. S N Parikh,
(SE (RA&C) ) Convener, CGRF

2 Circle Office (CRC) Superintending Engineer
Executive Engineer(Tech)
Account Officer (Rev.)
Account Officer (Rev.)
3 Sub-division Office Deputy Engineer (O&M)
Dy S A (Billing)
EE/DE (Tech)/ SA (Rev) from division

Dy Supdt. Account (Rev.) of s/dn

Statement showing the details of complaints received, redressed & pending as on 31.03.2019

As per the Regulations, Sub-division level Complaints Redressal Committee (CRC) will meet on 10 th of every month and the grievances which are not redressed there may be taken up in the Circle Level Complaints Redressal Committee meeting on 20 th of every month. Even then if the consumers grievance/ complaints is not redressed / resolved, the consumer can approach Consumer Grievances Redressal Forum (CGRF) at Corporate Office of MGVCL at Vadodara.

Information of Complaint Redressal Committees [CRCs] and Consumer Grievances Redressal Forum [CGRF] of MGVCL:
Corporate Level Consumer Grievances Redressal Forum:
Corporate Office Phone No Member of the Forum
Consumer Grievances Redressal Forum (CGRF)
C/o Madhya Gujarat Vij Company Ltd.
5th floor, Sardar Patel Vidyut Bhavan,
Racecourse, Vadodara 390 007
0265-2338103

Chairperson
Mrs. Mala Y. Shah,
Chairperson, CGRF

Technical Member
Mr. M. T. Sangada
ACE (RA&C )
Technical Member, CGRF

Independent Member
Mr. A. G. Shaikh
Independent Member, CGRF

Convener
Mr. S N Parikh,
SE (RA&C )

Circle Level Complaint Redressal Committees [CRCs]:
Circle Office Phone No Member of the Forum
Vadodara (O & M)

132 KV S/S Gotri Road, Vadodara.

0265-5531102/103

Fax : 02652313164

email : barodaom@gebmail.com

Superintending Engineer as Chairperson
Executive Engineer(Tech) as Member
Account Officer (Rev.) as Member
Vadodara City

City Circle Office,

Navlakhi Compound,Jail Road,Vadodara.

Ph 0265-2426121-2436133

Fax : 02652420613

email : barodacity@gebmail.com

Anand (O&M)

Circle Office

132 KV S/S (GODMA),

Lambhvel Road Anand.

Ph : 02692-247366

Fax : 02692-247636

email : anadom@gebmail.com

Nadiad (O&M)

Circle Office

3rd Floor , Nagar Palika Bhavan,

Nadiad 387001

Ph : 02682562204

Fax : 0268-2562299

email : senadiad.mgvcl@gebmail.com

Godhra(O&M)

Circle Office,

Old Power House, Bhuravav, Godhra

Ph : 02672573105 2436133

Fax 02672-262927

email : godharaom@gebmail.com

Sub-division Level Complaint Redressal Committees [CRCs]:
I. Sub-division Level CRC within jurisdiction of Baroda O & M Circle, Gotri, Vadodara :
Sr. No. Name of Division Name of Sub-division Office Phone No with email Member of the Forum
1. Baroda O & M Chhani sdo.chhani@gebmail.com
0265-2771622
Dy Engineer (O&M)
Dy S A (Billing)
EE/DE (Tech)/ SA (Rev)
from division
2. Savli sdo.savli@gebmail.com
02667-222346
3. Desar sdo.desar@gebmail.com
02667-235239
4. Koyli sdo.koyli@gebmail.com
0265-2231052
5. Waghodia sdo.waghodia@gebmail.com
02668-262228
6. Manjusar sdo.manjusar@gebmail.com
9979881048
7. Nandesari sdo.nandesari@gebmail.com
0262-2841053
8. Dabhoi O & M Dabhoi Rural sdo.dabhoirural@gebmail.com
02663-254926
9. Dabhoi Town sdo.dabhoitown@gebmail.com
02663-257407
10. Chanod sdo.chandod@gebmail.com
02663-233211
11. Sankheda sdo.sankheda@gebmail.com
02665-243246
12. Sinor sdo.shinor@gebmail.com
02666-264346
13. Bodeli O & M Kawant sdo.kawant@gebmail.com
02669-254193
14. Bodeli sdo.bodeli@gebmail.com
02665-220441
15. Chhotaudepur sdo.chotaudepur@gebmail.com
02669-232044
16. Naswadi sdo.naswadi@gebmail.com
02661-272055/290457
17. Pavi Jetpur sdo.pavijetpur@gebmail.com
02664-242109
18. Tejgadh sdo.tejgadh@gebmail.com
02669-248455
19. Jambuva O & M Padra I sdo.padra1@gebmail.com
02662-222626
20. Karjan – I sdo.karjan1@gebmail.com
02666-232240
21. Karjan – II sdo.karjan2@gebmail.com
02666-232315
22. Mobha sdo.mobha@gebmail.com
02662-242242
23. Jambuva sdo.jambuva@gebmail.com
82380 48584
24. Padra- II sdo.padra@gebmail.com
02662-223633
II. Sub-division Level CRC within jurisdiction of Vadodara City Circle, Navlakhi Compound, Rajmahal Road, Vadodara
Sr. No. Name of Division Name of Sub-division Office Phone No with email Member of the Forum
1. Vishwamitry (W) Alkapuri sdo.alkapuri@gebmail.com
0265-2344777
Dy Engineer (O&M)
Dy S A (Billing)
EE/DE (Tech)/ SA (Rev)
from division
2. Fateganj sdo.fatehgunj@gebmail.com
0265-2793533
3. Gorwa sdo.gorwa@gebmail.com
0265-2290773
4. Akota sdo.akota@gebmail.com
0265-2358277
5. Gotri sdo.gotri@gebmail.com
0265-2321777
6. Sama sdo.sama@gebmail.com
0265-2712304
7. Vasna sdo.vasna@gebmail.com
0265-2339393
8. Vishwamitry (E) Tower sdo.tower@gebmail.com
0265-2433777
9. Mandvi sdo.mandvi@gebmail.com
0265- 2560126
10. Panigate sdo.panigate@gebmail.com
0265- 2513922
11. Indrapuri sdo.indrapuri@gebmail.com
0265- 2560066
12. Karelibaug sdo.karelibaug@gebmail.com
0265- 2484491
13. Sardar Ind Estate sdo.sardarestate@gebmail.com
0265- 2564715
14. Dandiyabazar sdo.dandiabazar@gebmail.com
0265- 2420621
15. Lalbaug Wadi sdo.wadi@gebmail.com
0265-2583745
16. Lalbaug sdo.lalbaug@gebmail.com
0265- 2631795
17. GIDC sdo.gidc@gebmail.com
0265- 2642382
18. Tarsali sdo.tarsali@gebmail.com
0265- 2635677
19. Baranpura sdo.baranpura@gebmail.com
0265- 2420610
20. Manjalpur sdo.manjalpur@gebmail.com
0265- 2660667
III. Sub-division Level CRC within jurisdiction of Anand O & M Circle, Anand
Sr. No. Name of Division Name of Sub-division Office Phone No with email Member of the Forum
1. Anand O & M Anand (North) sdo.anand.north@gebmail.com
02692-247803
0265-2344777
Dy Engineer (O&M)
Dy S A (Billing)
EE/DE (Tech)/ SA (Rev)
from division
2. Anand (South) sdo.anand.south@gebmail.com
02692-247203
3. Mogari sdo.mogari@gebmail.com
02692-232003
4. Umreth (Rural) sdo.umreth.rural@gebmail.com
02692-276291
5. Umreth (Town) sdo.umreth@gebmail.com
02692-276067
6. Bhalej sdo.bhalej@gebmail,com
02692-286151
7. Borsad O & M Borsad (Rural) sdo.borsad.rural@gebmail.com
02696-220111
8. Borsad (Town) sdo.borsad.town@gebmail.com
02696-220021
9. Anklav sdo.anklav@gebmail.com
02696-282607
10. Ras sdo.ras@gebmail.com
02696-285020
11. Vasad sdo.vasad@gebmail.com
02696-274900
12. Petlad O & M Petlad (Rural) sdo.petlad.rural@gebmail.com
02697-224938
13. Petlad (Town) sdo.petlad.city@gebmail.com
02697-224937
14. Cambay(Town) sdo.cambay.rural@gebmail.com
02698-221354
15. Cambay(Rural) sdo.cambay.city@gebmail.com
02698-221393
16. Sojitra sojitra.rural@gebmail.com
02697-233256
17. Tarapur tarapur.rural@gebmail.com
02698-255623
18. Undel de.undel.mgvcl@gebmail.com
02698-285116
19. Anand City Sardar sdo.sardar@gebmail.com
02692-245695
20. VV nagar sdo.vvnagar@gebmail.com
02692-231333/239333
21. Shashtri sdo.shastri@gebmail.com
02692-246071
IV. Sub-division Level CRC within jurisdiction of Gpdhra O & M Circle, Godhra
Sr. No. Name of Division Name of Sub-division Office Phone No with email Member of the Forum
1. Godhra O & M Godhra (W) sdo.godhra.west@gebmail.com
02672-262908
Dy Engineer (O&M)
Dy S A (Billing)
EE/DE (Tech)/ SA (Rev)
from division
2. Godhra (E) sdo.godhra.east@gebmail.com
02672-260114
3. Godhra (R) sdo.gohdra.rural@gebmail.com
02672-262420
4. Shahera sdo.shehra@gebmail.com
02670-227254
5. Santroad sdo.santrod@gebmail.com
02672-282521
6. Kakanpur sdo.kakanpur@gebmail.com
8980040577
7. Dahod O & M Dahod (T) sdo.dahod.town@gebmail.com
02673-240046 / 240540
8. Dahod (R) sdo.dahod.rural@gebmail.com
02673-240846 / 653102
9. Zalod sdo.zalod@gebmail.com
02679-224131 / 9925214006
10. Limkheda sdo.limkheda@gebmail.com
02677-222612 / 9925213996
11. Dhanpur sdo.dhanpur@gebmail.com
02677 – 230498
12. Davgadhbaria sdo.devgadhbaria@gebmail.com
02678-220259 / 9925214007
13. Fatepura sdo.fatepura@gebmail.com
02675 – 233040
14. Garbada sdo.garbada@gebmail.com
02673 – 233111
15. Limdi sdo.limdi@gebmail.com
02679 – 236300
16. Halol O & M Halol (Town) sdo.halol.town@gebmail.com
02676-653103
17. Halol (Rural) sdo.halol.rural@gebmail.com
02676-653104
18. Kalol sdo.kalol@gebmail.com
02676-235950
19. Jambughoda sdo.jambughoda@gebmail.com
02676-241224
20. Halol GIDC sdo.halol.gidc@gebmail.com
9727786851
21. Vejalpur sdo.vejalpur@gebmail.com
8980022516
22. Ghoghamba sdo.ghoghamba@gebmail.com
8788339967
23. Lunawada O & M Lunawada I sdo.lunawadaI@gebmail.com
02674-250153-553 / 9925213999
24. Lunawada II sdo.lunawadaII@gebmail.com
02674-250153
25. Santrampur I sdo.santrampurI@gebmail.com
02675-22023 / 9925213998
26. Santrampur II sdo.santrampurII@gebmail.com
02675-220107
27. Kothamba sdo.kothamba@gebail.com
02674-230022
28. Virpur sdo.virpur@gebmail.com
02690 – 277577
V. Sub-division Level CRC within jurisdiction of Nadiad O & M Circle, Nadiad
Sr. No. Name of Division Name of Sub-division Office Phone No with email Member of the Forum
1. Nadiad O & M Mahudha sdo.mahudha@gebmail.com
0268-2572508
Dy Engineer (O&M)
Dy S A (Billing)
EE/DE (Tech)/ SA (Rev)
from division
2. Thasra sdo.thasra@gebmail.com
02699-222054
3. Dakor sdo.dakor@gebmail.com
02699-244273
4. Balasinor I sdo.balasinor@gebmail.com
02690-267906/266118
5. Balasinor II Debalasinor2.mgvcl@gebmail.com
02690-267905
6. Mehmadabad O & M Mehmadabad (Rural) sdo.mehmadabad@gebmail.com
02694-244020
7. Haldarwas sdo.haldarwas@gebmail.com
02691-272660
8. Kheda sdo.kheda@gebmail.com
02694-222057
9. Kapadwanj(E) sdo.kapadwanj.east@gebmail.com
02691-253837
10. Kapadwanj(T) sdo.kapadvanj.town@gebmail.com
02691-253831
11. Kapadwanj(W) sdo.kapadwanj.west@gebmail.com
02691-253827
12. Kathlal – I sdo.kathlal@gebmail.com
02691-244290
13. Kathlal – II sdo.kathlal2@gebmail.com
02691-243513
14. Limbasi sdo.limbasi@gebmail.com
02694-283057
15. Nadiad O & M Nadiad (E) sdo.nadiad.east@gebmail.com
0268-2521081
16. Nadiad (W) sdo.nadiad.west@gebmail.com
0268-2554002
17. Nadiad (R) sdo.nadiad.rural@gebmail.com
0268-2581850
18. Chaklasi sdo.chaklasi@gebmail.com
0268-2580100
19. Vaso sdo.vaso@gebmail.com
02668-2585428
Introduction and Scope:

•  Ombudsman [Vidhyut Lokpal]: Introduction and Scope:

•  As per the provision of Sub-sect.(6) of Sect.42 read with Sect.181 of the Electricity Act, 2003, GERC has appointed the Ombudsman as an authority for hearing appeal against the decision of the CGRFs of the Distribution Licensees.

•  Any consumer/complainant may file their appeal before the Ombudsman in written mode, against the decision of the Consumer Grievances Redressal Forum [CGRF] in regards to failure of power supply, interruption, quality of supply, meter, meter box, metering arrangement, service line, payment of bills new connection, additional load, reduction of load, shifting of connection or line etc and in the matter of electricity supply and electricity related service matters of the Electricity Act, 2003.

•  Pre-conditions/ Limitations for Entertaining Complainant's Representation to Ombudsman.



A representation may be entertained by the Ombudsman only if all of the following conditions are satisfied:
  1. It has been filed by the Complainant (aggrieved Consumer). For avoidance of doubt, a Licensee is not allowed to file a Representation before the Ombudsman against the order of the Forum.
  2. The Complainant had, before making a Representation to the Ombudsman, approached the Forum constituted under sub-section (5) of section 42 of the Act for redressal of his/her Complaint/Grievance.
  3. The Representation by the Complainant, in respect of the same Complaint/Grievance, is not pending in any proceedings before any court, tribunal or arbitrator or any other authority, or a decree or award or a final order has not been passed by Ombudsman, such court, tribunal, arbitrator or authority.
  4. The Complainant is not satisfied with the redressal of his/her Complaint/Grievance by the Forum or the Forum has rejected the Complaint/Grievance or has not passed the order within the time limit specified or Distribution Licensee has not implemented Forum’s order within specified time limit.
  5. The Complainant has filed the Representation before the Ombudsman within 30 days from the date of receipt of the order of the Forum or date of expiry of the period within which the Forum was required to issue the order, or date of expiry of the period within which Distribution Licensee has to implement Forum’s order, whichever is applicable:
    Provided that the Ombudsman may entertain an appeal after the expiry of the said period of 30 days if the Ombudsman is satisfied that there is sufficient cause for not filing it within that period.
  6. The Representation does not fall under Sections 126, 127, 135 to 139, 152 and 161 of the Act.
  7. The Complainant who claims compensation from the Distribution Licensee has paid such fees as may be stipulated by the Commission from time to time.
  8. The Complainant has deposited one third amount in terms of Forum’s order, if required, with the Licensee and submit proof of payment made.


Address and Contact details of the Ombudsman [Vidhyut Lokpal] of Gujarat:

Electricity Ombudsman:
Office of the Electricity Ombudsman
Barrack No. 3,Polytechnic,
Ambawadi,Ahmedabad- 380015,
Phone: 079 - 26302689
Email : ombudsman@gercin.org
Website : www.gercin.org